If a client is unhappy with part of a project and requests a change, what should you do to ensure client satisfaction while keeping the job on track?

When a client expresses dissatisfaction with a part of a project and requests a change, it is imperative to address their concerns thoughtfully while keeping the project on schedule. Stopping work on the specific area in question and consulting with your supervisor is the most prudent approach. This ensures that you gather all relevant input and perspectives on how to best implement the requested changes without disrupting the overall workflow or compromising project integrity.

By consulting your supervisor, you can align on the best course of action, consider potential impacts on timelines and resources, and develop a plan that can satisfy the client while still adhering to project constraints. This method demonstrates professionalism and respect for both the client’s needs and the team’s workflow. It allows for organized communication and a cohesive response to changes, ultimately fostering a positive client relationship and enhancing overall project management.